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Case Studies

logo-intermedia

 

 

 

Challenge: 
InterMedi@ wanted to provide the highest level of customer service as it considered itself a natural extension of its clients’ brands.

Solution: 
The company sought the help of OrecX and QueueMetrics for an integrated Asterisk-based call center solution to boost its call recording and agent performance monitoring capabilities.

Result: 
“Both companies have worked really closely with us to customize the solutions to meet our specific needs. QueueMetrics is a very powerful, flexible ACD reporting package, and having it integrated seamlessly with OrecX has just been perfect for us.”

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Reinvent telecom logo

 

 

Challenge: 
Saddleback subsidiary Re-invent Telecom was looking for an affordable, easy-to-use call-recording solution to replace their current one, which did not meet their reliability and quality standards.

Solution: 
Re-invent found OrecX, which offered them the quality and reliability they were looking for, along with a “phenomenal” feature set, all at an afforable price.

Result: 
OrecX has given Re-invent Telecom a competitive differentiatior in the hosted VoIP market, expanding their service portofolio and helping to increase their average revenue per user (ARPU).

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akabislogo_final_hires

 

 

 

Challenge: 
Akabis had a customer who was looking for call recording, and wanted a solution that was cost effective enough for them to productize beyond their initial customer installation.

Solution: 
Akabis found OrecX and saw it as both very affordable and carrier grade. The company offered it to the specific customer who needed it, and it worked well for them.

Result: 
Following the successful initial customer installation, and because OrecX is both affordable and carrier grade, Akabis now offers call recording to its resellers for them to white label as their own.

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logo-nextiva

 

 

Challenge: 
Nextiva saw an opportunity to expand its cloud services portfolio by adding cost-effective call recording software.

Solution: 
Using Oreka TR to offer their small business clients cloud-based call recording capabilities to provide them with customer service, compliance and risk management capabilities.

Result: 
The addition of OrecX makes Nextiva’s solution portfolio “more compelling and comprehensive” and will allow them to “further grow our client base significantly.”

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Bruck Law Offices logo

 

 

Challenge: 
In order to prevent and settle disputes, Bruck Law Offices, a debt collection law firm, needed a better way to capture call interactions than its current system of hand- or type-written notes.

Solution: 
The law firm installed Oreka TR in just under an hour and started capturing every call its 20 collectors made. 

Result: 
With call recordings at their disposal, Bruck was able to easily dispel any misunderstandings or erroneous claims against its employees, saving the company from having to engage in unnecessary litigation. The recordings have also been used in training sessions, allowing collectors to improve and refine collection strategies.

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ipcom logo

 

 

Challenge:
IPCom wanted to reduce telecom costs for call centers while providing a flexible, open-source environment that keeps pace with changes in call center networks.

Solution: 
Digium switchboards and OrecX open source recording applications were used to create a VoIP-based solution, creating a call center environment that is easy to maintain, flexible to change and most importantly lowers operating costs sufficiently.

Result: 
IPCom Networks saved money, time and headaches.

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Redwood Logistics logo

Challenge: 
Redwood Logistics required a VoIP call recording solution that worked with both the Cisco IPCC and Cisco Call Manager platforms to assist in general operations management and enhance operational metrics.

Solution: 
Oreka TR was deployed on a single Windows Server with a MySQL database to record the VoIP traffic on the Cisco Call Manager and Cisco IPCC systems.

Result: 
Redwood saved nearly $200,000 by deploying Oreka TR VoIP call recording software.

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