The Oreka TR (Total Recording) software is compliance tested and approved for Cisco Call Manager (CUCM), Cisco Skinny and Cisco IP Contact Center (IPCC). Oreka TR’s Cisco Call Recording provides Cisco PBX users with a highly affordable (half the price of proprietary solutions), open, maintenance-free call recording solution they can use for compliance, customer service, dispute resolution, order verification and more.
TSG required a VoIP call recording solution that worked with both the Cisco IPCC and Cisco Call Manager platforms to assist in general operations management and to enhance operational metrics.
Oreka TR was deployed on a single Windows 2003 Server with a MySQL database to record the VoIP traffic on the Cisco Call Manager and Cisco IPCC systems.
TSG saved nearly $200,000 by deploying Oreka TR VoIP call recording software.
“We are having great luck with Cisco call recording from OrecX.”
— Comment on Cisco’s support forum
“Cisco-Approved Call Recording Vendors”