Ecosystem Partners

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OrecX is a very different call recording company. We believe in the power of many, combined with the idea that you should always have free and open access to your spoken data – open interface, open databases and open API. To help bring this concept to life, we have created an open ecosystem of strategic partners to help organize the world’s spoken information for mutually-beneficial, maximum value – revenue, customer loyalty, service performance, dispute resolution, compliance, etc. To date, our ever-expanding group of partners includes many systems integrators, open source vendors, speech to text companies and speech analytics providers.

These businesses leverage our highly efficient and cost effective recording engine 9which integrates with every phone system on the planet) in various ways to extend the value of their own offerings. These strategic relationships take many forms, including:

  • Capabilities insertion – premise and cloud solution providers take pieces of our recording platform and integrate it into their own to strengthen their capabilities and resulting value
  • Analytics engine – software vendors use our raw analytics engine to power their own analytics solutions
  • Data ingestion – cloud providers record data, OrecX processes it (audio and meta data) and the customer manages it themselves using the OrecX interface

 

Ecosystem Partners

 

 

AppTek is an independent leader in automatic speech recognition, machine learning and artificial intelligence technologies.

 

 

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Cedat85 is an integrated award-winning technology company and service provider that stands today as the market leader in developing and implementing the world’s most powerful and innovative speech-to-text technology solutions for private and public sector clients.

 

 

Cogito’s real-time emotional intelligence software elevates every interaction with live behavioral guidance.

 

 

CtiPath’s product and service portfolio provides a comprehensive, forward-looking, and complementary bundle of solutions to real-world contact center needs. Our solutions are designed from the ground up to complement each other and work together, allowing our customers to maximize their Cisco contact center investment, and extend its functionality to emerging needs such as mobile, cloud, and social media.

 

 

ExecVision is a predictive analytics for coaching platform. Many of the world’s most progressive sales organizations use ExecVision to make performance improvement persistent and pervasive. Unlike traditional manual call recording and coaching processes, ExecVision unlocks the value hidden inside call recordings to take the pain out of call coaching. InsideSales.com integrates with all the major elements of the Sales Technology stack, including Web Conferencing platforms, CRM systems, Phone systems and Dialers, Cloud storage, and more.

 

 

Fonetic is a provider of voice and technology to improve experiences and make more from strategic data. Fonetic is a leading expert in technology development that comprehends human communications and provides solutions for improving customer experience and regulatory compliance on the trading floor.

 

 

FreeSWITCH is a scalable open source cross-platform telephony platform designed to route and interconnect popular communication protocols using audio, video, text or any other form of media. It was created in 2006 to fill the void left by proprietary commercial solutions. FreeSWITCH also provides a stable telephony platform on which many applications can be developed using a wide range of free tools.

 

 

 

GENBAND empowers its global base of more than 700 customers in more than 80 countries to succeed via its technology leadership and intellectual property in network evolution and cloud based real-time communications software solutions and services.

 

 

IBM Watson Analytics helps people around the world make better decisions based on cognitive computing and artificial intelligence.

 

 

Intelliswift Software, Inc., is a premier onsite/offshore software solutions and services company, headquartered in the Silicon Valley with offices across the United States, India, and Singapore. We are recognized as the second largest private IT Company and ranked among the 50 fastest-growing private companies in the East Bay.

 

 

IQventures offers a complete communications and network platform that ensures you improved operations, reduced expenses, and a single point of contact.

With decades of experience in technology-driven service organizations, our ultimate goal is to create a seamless, intuitive ecosystem for business communications that helps you better communicate, and better operate.

 

 

We provide a complete suite of Workforce Management and Optimization solutions for call centers

 

 

OpenSIPS (Open SIP Server) is a mature Open Source implementation of a SIP server. OpenSIPS is more than a SIP proxy/router as it includes application-level functionalities. OpenSIPS, as a SIP server, is the core component of any SIP-based VoIP solution. With a very flexible and customizable routing engine, OpenSIPS unifies voice, video, IM and presence services in a highly efficient way, thanks to its scalable (modular) design.

 

 

QueueMetrics enables you to measure, analyze and improve everything. Our Call Center software lets you monitor agent productivity, measure targets, conversion rates, and view campaign statistics with a simple easy to use

 

 

SoliCall develops software products that enhance the quality of the audio in telephony. SoliCall’s products are used in mobile phones, desktops, call centers, conference bridges, VoIP networks and in the cloud.

 

 

SpitFire offers a powerful software package that offers all the tools you need to launch blended inbound and outbound call center campaigns.

 

 

 

Artificial intelligence platform to improve your sales and service

 

 

An intelligent platform that listens to customer phone conversations to surface insights, enabling you to increase sales, improve customer loyalty and ensure compliance.

 

 

Topbox’s Touchpoint Intelligence solution enables omnichannel discovery and analysis to quickly identify and resolve customer friction points for improved marketing, sales, and cost-to-serve.

 

 

Voci’s voice technologies operate with unparalleled speed and accuracy, enabling best-in-class solutions for customer experience, call center operations, compliance and risk management, electronic discovery, and visual voicemail.

 

 

We build powerful APIs for speech analytics and predictive analytics, enabling the search and discovery of spoken information. To be the most accurate, fastest and lowest cost solution to do this on a massive scale – is what drives us all.

 


OrecX Customer Interaction Data Stack