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We were looking for a more powerful call recording application, with an extensive API to work with. OrecX brings more value to our solutions portfolio and enables us to offer a PCI compliant call recording application, with an open API, to better suit our customers’ needs.
James Passingham Founder and Technical Director, Foehn
We consider the OrecX software to be a critical component of our portfolio moving forward. It gives us a much more compelling and comprehensive solution to offer our clients. We feel confident that we now have the robust portfolio we need to further grow our client base significantly.
Mary Miller Director of Marketing, Nextiva
It was simple to download and implement Oreka TR’s call recording application. During the pilot, OrecX was responsive to our requests for enhanced functionality and were able to develop these features before the pilot was completed.
Eric Rempel Chief Information Officer, Transportation Solutions Group
The traditional recording systems we looked at were proprietary with limited integration flexibility. With Oreka TR, we implemented the whole stack without any proprietary part. We got support from OrecX and we also made a few in-house changes to the system that would not have been possible with a traditional solution.
Matt Roth Project Lead, Intermedi@ Marketing Solutions
OrecX’s decision to license its recording software under the GNU GPL is just what customers like InterMedi@ need. To succeed with demanding technologies such as VoIP, customers and vendors need the flexible cooperation terms that open source provides.
Don Marti Site Editor, LinuxWorld.com
The Oreka TR VoIP call recording application has enhanced our call center operation by giving us easy- to-use performance management tools that improve the customer/agent interaction and overall profitability of our operations.
Todd Berger VP Call Center, Transportation Solutions Group
The capabilities of the Oreka TR open source recording solution allowed us to take on work for which we would otherwise not been able. The enhanced monitoring features and the integration to our performance analytics tool increased our call quality and gave us additional capacity to pursue new clients.
Vance Dailey VP, Information Technology, Intermedi@ Marketing Solutions