Every call that your staff makes or receives can be recorded and stored for later replay. This total call
recorder is a powerful capability for settling disputes, or providing PCI or HIPAA compliance, for example.
Oreka TR call recorder includes all of the call recording capabilities you will need, at about half the cost of competing call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto tagging (for speech analytics and phrase spotting) and so much more.
Using any third party speech analytics or phrase spotting tool, auto tagging enables you to choose certain red-flag phrases (such as “can my order” or “not happy”) to have the recording system automatically track. It will insert associated tags into the audio player at the exact points within a certain interaction when such phrases are uttered.
With this total call recording software, you can search, find and categorize recordings based on time or date of call, incoming phone number, outgoing phone number, agent extension, timestamp, recording duration, direction (for a telephone call), remote Party (for a telephone call), local party (for a telephone call) or other customer requirements.