Audio Capture for AI-Fueled Speech Analytics
Real-Time Audio Streaming
OrekaAC is an open standards software platform that provides a simple and efficient method for contact centers, enterprises, service providers, and financial services organizations to leverage any third-party speech analytic solution for compliance, risk management, and customer experience requirements.
OrekaAC supports upper-end audio sample rate formats, including G.711, OPUS, and uncompressed audio without storage limitations. Flexible and secure access to a real-time speaker-separated audio capture platform enhances third party AI-fueled Speech Analytic solutions without impacting legacy recording applications.
Access and Control
OrekaAC supports single and multi-tenant cloud or premise-based telephony environments. Platform control is enabled via REST API with free, open, fine-grained privileged access to media and associated meta-data with standards-based tools.
OrekaAC can be leveraged to collect non-audio data from CRM, ACD or agent desktop applications via the REST API, which can then be appended to audio recordings – thereby improving the ability to correlate, discover patterns and pinpoint specific types of interactions.
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