Audio Capture for AI-Fueled Speech Analytics
Real-Time Audio Capture
OrekaAC (Audio Capture) is an open standards audio capture software platform that provides a simple and efficient method for contact centers, enterprises, service providers, and financial services organizations to leverage any third-party speech analytic solution for compliance, risk management, and customer experience requirements.
To achieve the best results possible with your speech analytics solution, it all starts with the voice files, more specifically, the quality of your voice files. You need the best audio capture engine in order to achieve the best possible analytics results.
OrekaAC supports upper-end audio sample rate formats, including G.711, OPUS, and uncompressed audio without storage limitations, for the highest quality voice files possible. Flexible and secure access to a real-time speaker-separated audio capture platform enhances third party AI-fueled Speech Analytic solutions without impacting legacy recording applications. This all leads to more accurate transcriptions, better analytics results and more informed business decisions.
Access and Control
The OrekaAC Audio Capture solution supports single and multi-tenant cloud or premise-based telephony environments. Platform control is enabled via REST API with free, open, fine-grained privileged access to media and associated meta-data with standards-based tools.
OrekaAC can be leveraged to collect non-audio data from CRM, ACD or agent desktop applications via the REST API, which can then be appended to audio recordings – thereby improving the ability to correlate, discover patterns and pinpoint specific types of interactions.
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