Audio Capture Service

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OrekaAC 
Audio Capture Service

 

Audio Capture for AI-Fueled Speech Analytics

  • Augment existing legacy recording applications with real-time and/or post-call audio streaming
  • Leverage any third party AI-fueled speech analytic solution
  • Gain enhanced audio quality, media/meta-data access, and system control

Real-Time Audio Streaming

OrekaAC is an open standards software platform that provides a simple and efficient method for contact centers, enterprises, service providers, and financial services organizations to leverage any third-party speech analytic solution for compliance, risk management, and customer experience requirements.

Hi-Fidelity Audio

OrekaAC supports upper-end audio sample rate formats, including G.711, OPUS, and uncompressed audio without storage limitations.  Flexible and secure access to a real-time speaker-separated audio capture platform enhances third party AI-fueled Speech Analytic solutions without impacting legacy recording applications.

Access and Control

OrekaAC supports single and multi-tenant cloud or premise-based telephony environments. Platform control is enabled via REST API with free, open, fine-grained privileged access to media and associated meta-data with standards-based tools.

Metadata Augmentation

OrekaAC can be leveraged to collect non-audio data from CRM, ACD or agent desktop applications via the REST API, which can then be appended to audio recordings – thereby improving the ability to correlate, discover patterns and pinpoint specific types of interactions.

 

To learn more about our partner ecosystem, please click here.