Live Monitoring enables managers to see who is on the phone real time. The monitor shows who is talking and the manager can simply click on the call and listen in on what the agent is saying.
OrecX offers the most affordable, easy to install, maintain and use open source call recording software for contact centers and business VoIP providers.
The Oreka call recording software suite is modular and scalable and is offered in both open-source and open-platform formats, with no installation costs and same-day ROI.
OrecX is used today in 190+ countries and by millions of users.