Every call your remote agents make or receive can be recorded and securely stored in the cloud for later replay. This software helps you monitor your agents for quality assurance, compliance adherence, order verification and dispute resolution.
71% of contact center agents are currently working from home.Gartner Group
Monitor, manage and control
You want full control of/access to these recordings so they can be shared with the best 3rd party AI vendors for customer experience and speech analytics. This helps you get the most out of your customer interactions.
7 out of 10 agents are expected to continue working from home post-COVID.Nemertes Research
Examples of At-Home Interactions you Should Record