Services and Support: Speed, Precision, Expertise

Other companies promise fast, reliable service, but we mean it. When you need help with product support or have a question about the system, we are here to help whenever you need us. The same goes for product customization. We can turn around specialized features and functionality — FAST. We pride ourselves on this fact.

Support Services

1. Standard Support

• Automatically included with your OrekaTR annual subscription. This package includes:
• Upgrades to current version
• Responsive support via phone, email & chat
• Unlimited support cases

2. Extended Support

• Enhanced service levels (additional fee required). These support packages are for organizations that require immediate access to our in-house expertise. Extended Support packages include:
• 4 business hour maximum response time
• Unlimited support cases
• Email chat support
• Live phone support during business hours (based on 5 hour blocks)

Implementation Services

We can remotely install and configure OrecX to integrate into your specific operating environment, to ensure speed and ease of deployment.

Product Customization Services

Whatever customized features and functionality you require to meet your specific business needs, we can make it happen. We work quickly and with tremendous precision to provide you with the capabilities you need in very short order. Minimum service package is one day.